Help center

Simply click Sign Up at the top right corner of the site, fill in the required information and click Sign Up Sumbit button to get started. Once you finish signing up on the platform, go to the email address you supplied during Sign Up to locate the registration email we sent you and click the link in the email to confirm your email address.

You can then return to the platform to login to your account. After log in, go to the top right corner of the Dashboard and click the drop down menu next to your name and picture placeholder and click Edit Profile to complete your profile and upload your profile picture and other requirements inside your profile.

Once you complete your profile, you can proceed to create your home exchange listing by clicking on My Properties in the drop down menu and click Manage Properties on the left pane to create your listing, upload your property pictures, set up your availability calendar and fill in other information regarding your property and home exchange needs and click on Get Listed button on the bottom left of the page. Finally wait for your listing to be approved by Vacason.  

Once your listing is approved, you will receive an email and a notification on the platform notifying you about approval.

Furthermore, you will receive email and notification whenever a traveler  is interested in your property. The email will contain a link with Accept and Decline buttons. You can use the links in the email to accept or decline the request or simply log in to the platform to either approve or decline the request. After you log in to the platform to approve or decline the request, go to Dashboard, click on the drop down menu and click on Guest Reservations. Here, you will see your exchange requests. Click on a request. This will open up the request to enable you to view the name, picture and other information and message from the traveler. You will also see two buttons side by side. One will say Pre-Approve/Decline while the other one will say Send Message. Click Pre-Approve/Decline button.  Pre-Approve/Decline button will take you to the screen where you will find two options: 1. Allow Guest to Book and 2. Tell The Guest Your Listing is Unavailable. Allow Guest to Book enables you to approve guest requests and Tell the Guest Your Listing is Unavailable enables you to decline the requests. The Guest/Traveler will receive an email and notification regarding your decision, depending on your choice. 

If you approve the guest's request, you can communicate with the guest using the messaging system attached to the approval box. Furthermore, you can use the other option to send a message to your guest or traveler by first entering a message in the box above the the button regarding why you accepted or declined their request. Continue communication with your guest if you approve their request, until they are ready to start their trip.

Finally, the platform has a sample Exchange Agreement (optional). This is a sample agreement document regading home exchange, which you can modify to suit your need and send to your exchange partner by email to sign and retrun to you by email. You can download the sample Exchange Agreement by clicking the link below.

Sample Exchange Agreement (Download)