Whenever there is a dispute between a Traveler (Guest) and a Host, Vacason's Dispute Resolution Department attempts to resolve the dispute amicably. Vacason encourages both Host and Guest to attempt to resolve any dispute amicably, by using the messaging system on the platform.
However, Guest can trigger unresolved dispute through the platform, if the property does not match the specification as indicated by the property owner (Host). Furthermore, the Guest in question must send corroborative evidence such as picture and/or video of the property.
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